Cancellation/Refund Policy
Last Updated 29 December 2023
Cancellations
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Cancellation is only possible for orders containing products with Standard Email Delivery.
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Incase you change your mind and you want to cancel your order you can do so before we complete your order or before the delivery of the product key by email.
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To request cancellation of an order, email us at celestialworkshelp@gmail.com
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Once the product key is delivered by email, the order becomes ineligible for cancellation.
Replacements
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In the unlikely event that your product is not working, we will contact the key provider on your behalf. The key provider will carry out an investigation and only if they conclude that the key was actually not working, we will issue a replacement key and the old key will get blacklisted. This process will take a minimum of 7 working days. The decision of the key provider will be final in any such cases.
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To request a replacement, please send an email to celestialworkshelp@gmail.com, this will automatically create a ticket and we can investigate your problem asap. To help expedite a solution please attach a screenshot with the error that you are experiencing.
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Replacement requests must be submitted within 48 hours of the delivery of the product key by email.
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If you have initiated a replacement request after 48 hours have passed you will not be eligible for a replacement.
Return
A product key can be returned to receive a refund in two cases:
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Before the product code is delivered.
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If there’s an issue with the product code itself (it is either invalid or previously used).
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If you want a refund for a not-displayed key, please read above guide .
If you face an issue with your purchased key, contact our Customer Support Team.
Refunds
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We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account. -
Due to the digital nature of our products we only offer refund on a discretionary basis.
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No refund will be issued if you’ve bought the wrong product by mistake.
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No refund will be issued if your device does not meet the minimum product requirements or if you have performance issues.
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No refund will be issued after you have redeemed the product.
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We will only issue a refund under the following circumstances:
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The product you purchased is out of stock. In this case, your payment will be automatically refunded after 24 hours.
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You purchased a product with Standard Email Delivery and you request cancellation before we complete your order.
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Your product key is not working and we are unable to issue a replacement within 14 days of your replacement request.
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Sometimes, we need your assistance in verifying payment information. If you refuse or do not respond to our request within 5 days, your order will be cancelled and a refund will be issued.
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If your payment is less than the price listed on our website, you will be given an opportunity to accomplish a full payment. If you refuse or do not respond to our request within 5 days,
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your order will be cancelled and a refund will be issued.
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Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in
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your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet,
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credit should be available within 24 hours.
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During peak seasons please allow up to 15-18 business days for your refund to process.
